Frequently Asked Questions
The questions we hear most often about Ycater catering software, gathered on one page.
For questions about licensing and how the software works day to day, see the FAQ section on the home page as well.
Setup and technical
Do we need an IT team to install Ycater?
No. Ycater installs as a standard Windows desktop application; following the setup wizard takes a few minutes. For installations spread across several computers or warehouses, our team walks through it with you during the demo or quote call.
Can we reach our data when the internet goes down?
Yes. Ycater runs as a desktop application and your day-to-day operational data is kept locally; an internet connection is only needed for cloud-based steps such as licence verification, synchronisation and e-invoice import.
Can it be used on more than one computer at the same time?
Yes, multi-user and multi-warehouse setups are supported; the number of concurrent users and devices depends on your licence package. Tell us what you need in your demo or quote request and we will confirm the exact figure.
E-invoice import
Which invoice formats are supported (paper, PDF, e-invoice)?
The invoice reading module accepts scanned paper invoices, photos taken with a phone camera and invoices in PDF format. If you need an e-invoice integration, we can evaluate it separately during the sales conversation.
What happens if I exceed the monthly invoice import quota?
Invoice reading comes with a monthly quota set by your licence package. Once the quota is used up you can still enter the remaining invoices manually; if you need extra quota or a larger package, our support team can upgrade you.
If an invoice is read incorrectly, can I correct it by hand?
Yes. Every automatically processed line is shown on screen before it is saved; you can correct a misread amount or a wrong product match before approving it.
Menu and calories
Where do the calorie values come from?
Calorie values come from a built-in reference table based on USDA FoodData Central, the publicly available food composition database of the United States Department of Agriculture. Ycater never generates a calorie value for any product using an AI estimate.
Can I enter my own calorie value?
Yes. You can edit the built-in table value for any product, or save a value you have measured or obtained yourself.
Can allergen or special diet information be stored?
There is no separate structured allergen field at the moment; you can record this as a note on the recipe or product description. If you need a dedicated allergen module, please mention it during the demo call.
Licensing and support
If my licence expires, can I still reach my data?
If the licence is not renewed, application functionality is restricted; our support team can give you the current details on exporting your data and on continuation terms.
How do I get in touch with support?
Write to destek@ycater.app or call us on +90 530 042 86 53.
What do I need to do to get a price quote?
Filling in the quote request form is enough; our team prepares an offer tailored to your warehouse, user and invoice import needs within one business day.
Didn't find the answer you were looking for?
Get in touch directly and we will go through the details in a demo or quote call.